I have ranted about this in a previous post, and yet it still deserves more complaints. Also, I enjoin the people who have the same problem to write about it in their blogs, in the hopes that the complaints will register. Any company that has any sense these days will pay attention to a deluge of blogs complaining about its performance. But then we're here in the Philippine Islands and god knows lots of company-people fail to comprehend the immensity of the internet's power, or people's ability to access forward thinking and employ it thanks to the interweb's capabilities.
Well, this morning I tried to get online and couldn't. Would it seem wrong to blame the rain? Is it mere coincidence that rain hampers internet performance? Is there really a connection?
And when trying to at least inquire about the status of the net, well, gee-whiz I couldn't get through to tech support. I hear all my friends going through all this shit in call centers, but then the local providers can't get enough people on the line for us. What's up with that? I spent damn near half an hour trying to get through to tech support and never getting anything more than rings and then a dead tone. I got through to Bayantel Customer Service, but they said they couldn't help me at all because my concern had to do with the internet. I tried the internet customer support some more before finally giving up.
Again, Bayan Tel, what's going on? What's with no one answering the tech support? How am I supposed to log a complaint when I can't even get through?
Just as I was trying to send this entry I was disconnected again. Ah the wonders.
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25 comments:
Dear Bayan Customer,
Good day! We apologize there was a problem on our DSL service earlier. We truly recognized the value of customer feedback that you shared with us through this posting & we'll immediately look into this problem. Please feel free to call me directly at:
Phone (Office): 4493914
Mobile Phone: 0917-8545466
Email: ucnaguit@bayan.com.ph
As our valued customer, we would like to assure you of our continued commitment and we will do everything to meet and exceed your expectation.
Thank you very much!
Ulysses C. Naguit
Department Head, Customer Support for Data & IP Services
Bayan Telecommunications, Inc.
Uy me nagrespond! Wasak tol.
Anyway sabihin ko lang sana na naka PLDT ako and medyo okay naman customer servcie and helpdesk nila.
Me tumatawag pa kapag nakapag complain ka na at tiunatanong kung okay na yung connection. medyo mahal lang nga. Ayun.
HAHAHA Ulysses Naguit :))
They browse blogs for complaints?
heeeeeeheeeeee
hahahaha I have a blogful of rants here... http://request-timed.out.blogspot.com/ and http://bayandsl.multiply.com/
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